Refunds and cancellation

Free trial

Every new company gets 14 days free with every feature. No payment details are needed to start. If you do not continue, nothing is charged and the account is closed.

Cancelling

• Monthly plans: cancel any time from the dashboard or by emailing support@callcrm.xyz. The service continues until the end of the paid month and no further charges are made.
• Yearly plans: cancel any time; the service continues until the end of the paid year.
• Reducing the number of salespeople takes effect from the next billing period.

Refunds

• First payment: if CallCRM is not right for you, email us within 14 days of your first payment and we refund it in full.
• Yearly plans: within 30 days of a yearly payment we refund the unused months, less one month at the monthly rate for the time used.
• Our fault: if the service was unavailable for more than 24 hours in a month because of us, you get that month credited on request.
• Recording and AI add-on charges for minutes already processed are not refundable.

Refunds go back to the original payment method within 7 business days of approval. Email support@callcrm.xyz from the owner's address with the invoice number.

Your data after cancellation

You can export leads and calls before the account closes. Company data is deleted within 30 days of closure, as described in the privacy policy.